Grievance Redressal & Contact

1. Who we are

ClauseFlow is operated by Nikhil Rathee (sole proprietor), Maman Vihar, Bahadurgarh, District Jhajjar, Haryana 124507, India.

• Legal name: Nikhil Rathee, sole proprietor, trading as ClauseFlow
• Address: Maman Vihar, Bahadurgarh, District Jhajjar, Haryana 124507, India
• Customer care e-mail: adv.nikhilrathee@clauseflow.in
• Customer care phone: +91 95188 26957
• GST: Not registered under GST; no GST is charged on any payment.
• Website: https://clauseflow.in

2. Grievance Officer

Complaints about the service, payments and refunds, personal data, or content on the platform go to our Grievance Officer:

• Name: Adv. Nikhil Rathee
• Designation: Grievance Officer (Proprietor)
• Address: Maman Vihar, Bahadurgarh, District Jhajjar, Haryana 124507, India
• E-mail: adv.nikhilrathee@clauseflow.in
• Phone: +91 95188 26957

The Grievance Officer is also the contact for questions about how we process personal data under the Digital Personal Data Protection Act, 2023.

3. How to complain, and how long it takes

1. Write from your registered e-mail (or use Settings → Data & Privacy for a data request), with your name, the payment or draft reference if any, and what went wrong.
2. We acknowledge every complaint within 48 hours of receipt, with a reference number.
3. We resolve it and tell you the outcome in writing within 15 days of receipt. If a complaint needs longer, we tell you why and the date by which we will reply; we never take more than one month.

4. If you are not satisfied

You may approach the National Consumer Helpline (1915, or consumerhelpline.gov.in) or the Consumer Commission with jurisdiction under the Consumer Protection Act, 2019. For a complaint about personal data, you may complain to the Data Protection Board of India once it accepts complaints, after first using this procedure.

5. Takedown requests

If you believe content on the platform, including a template, infringes your copyright or other rights, send the Grievance Officer the material complained of, its location on the platform, and the basis of your right. We act on a valid notice within 36 hours of receiving it.